At AxioACS, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data when you use our services. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights concerning your information.

1. Information We Collect

To provide our broadband CPE and ACS management services effectively, we collect several types of information including:

• Customer Information: This includes your name, email address, phone number, billing details, and company information provided during registration or account setup.

• CPE Device Details: We collect data related to your connected hardware such as device model, MAC address, serial number, firmware version, and connection status for monitoring and management purposes.

• Network Usage Data: Information on bandwidth consumption, connection logs, error reports, and performance metrics to optimize network efficiency and troubleshoot issues.

• Usage and Interaction Data: Details on how you use our platform including login timestamps, IP addresses, browser type, and activity logs to enhance security and improve service quality.

• Support and Communication Records: Any communications between you and our support team or automated system logs to resolve issues and maintain service quality.

2. How We Use Your Information

The information we collect is essential to deliver and improve our services, and is used in the following ways:

• Service Provision: To manage your account, provision CPE devices, monitor network performance, and provide you with access to our ACS management platform.

• Customer Support: To respond to your inquiries, troubleshoot technical issues, and provide timely assistance.

• Security and Fraud Prevention: To detect and prevent unauthorized access, misuse, or fraudulent activities on our platform.

• Analytics and Improvements: To analyze usage trends, optimize platform performance, and develop new features based on user behavior.

• Communications: To send important service updates, billing notices, marketing communications (with your consent), and policy changes.

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: Trusted partners who assist in providing and maintaining our services, such as cloud hosting providers, email services, and payment processors. They are contractually obligated to protect your data.

• Legal Compliance: When required by law or to protect rights, safety, or property, we may disclose information in response to lawful requests from public authorities.

• Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the new owner under the same privacy protections.

4. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse. Our security measures include encrypted data storage, secure network protocols, regular vulnerability assessments, and strict access controls.

5. Data Retention

Your personal data is retained only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct inaccurate or incomplete information.

• Deletion: Request deletion of your personal data where legally permitted.

• Objection: Object to processing for marketing or profiling purposes.

• Data Portability: Request your data in a portable format to transfer to another service.

To exercise your rights, please contact us at support@axioacs.com. We will respond promptly and in accordance with applicable laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and serve targeted advertisements. Please refer to our Cookie Policy for detailed information and choices regarding cookies.

8. International Data Transfers

As a global service, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards such as standard contractual clauses or other legal mechanisms to protect your information in compliance with applicable data protection laws.

9. Children’s Privacy

AxioACS services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child without parental consent, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after changes indicates acceptance of the updated policy.

11. How to Contact Us

If you have questions, concerns, or requests about your privacy or this policy, please contact our Data Protection Officer at support@axioacs.com. We are committed to addressing your inquiries promptly and transparently.